Details for the No Call/No Show process
1. Document reason on Hubspot by creating a No call ticket.
2. Remove officer from Schedule
3. Update absence tracker
4. Offer Shift on Ehub
5. If training requirements are Yes, filter by experience. If No, offer within a 50 mile radius.
6. Text everyone the shift was offered too
7. Write the names of everyone it was offered to on Ehub
8. Begin to call everyone on that list and document their response
9. If officer accepts, add them on the schedule, and document in ticket.
10. Does client need to be notified about the schedule change? If No, close ticket. If Yes, notify the client and include Ops manager and close ticket.
