The term “service request” describes the interaction between a customer and a Strategic Security service representative.
The term “service request” describes the interaction between a customer and a Strategic Security service representative. It’s the basic element of any customer experience related job—allowing your business to create, update, and hopefully resolve any issues your end-users might have. Likewise, a good support ticketing system allows your organization to manage and maintain a list of common issues or questions that your customers may be having.